Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at herbx.top@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at herbx.top@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at herbx.top@gmail.com.
At Herbx.Top, we stand by the quality of our traditional herbal formulations. However, due to the nature of health and wellness products, we have specific return guidelines:
1. Damaged or Defective Items: If your product arrives damaged, tampered with, or with a broken seal, please contact us within 48 hours of delivery with photos/videos. We will arrange a free replacement or full refund.
2. Unopened Products: If you wish to return an unopened, sealed product, it must be requested within 3 days of delivery. The product must be in its original, resalable condition. Return shipping charges will be borne by the customer.
3. Non-Returnable Items: For health and hygiene reasons, we do not accept returns or refunds on opened or partially used products.
4. COD Refusals: If a Cash on Delivery order is refused by the customer at the time of delivery without a valid reason, future COD orders may be restricted, and the customer may be responsible for return shipping fees.
To initiate a return: Please WhatsApp or email us at 03100436270 or herbx.top@gmail.com with your Order ID.